What you were doing when the issue occurred
What software you were using
What actions were you taking
How many times has it happened
Has anyone else experienced the issue
As you can see the message body of the ticket allows for a lot of formatting options. Please feel free to use bullets and numbering along with other formatting if you feel it will help explain your issue. Remember the more information you give to the LTE / DST, Field Tech, or other Agent the faster we can solve your problem.