Due to the current COVID-19 precautionary guidance, all D11 Tech Support will be remote. Please check the knowledge base, use the chat feature, or submit a ticket and we will help you out as soon as possible.
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Getting Started

Welcome to the new District 11 Knowledge Base (KB) and Support Center. You may also hear this resource referred to as Happy Fox, which is the host service for our services. If you are new to the system, you may want to take a few minutes to familiarize yourself with its features, i.e. search engine, articles, sections, announcements (when applicable). Below you will find a few easy steps to help get you familiar with this tool. As time goes on the KB will grow and the ability for you, as user, to help yourself will also grow for easy items.

 

  1. The first step in using the KB is to search it using the dynamic search engine provided. This search engine will look at key words to find potentially helpful articles in our system.

  2. You may also see articles on the landing page that would be helpful. These are located directly below the search bar area.

  3. If you are unable to find your answer in one of the first two options. Your final step would be to submit a ticket. This is done by clicking on the link in the top right corner of the screen.

 

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Using the search.mp4
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